The Business Context

1 / 20

Analog music, a music company, have been undertaking a strategic review.
You have been asked to complete a VMOST analysis.
Which of the following SHOULD you include in the Strategy section? Select the TWO that apply.

To release 10 new albums by the end of the year.

To expand the catalogue of artists by identifying and growing new talent.

To revamp the graphics used on-line to create a contemporary feel.

To update the recording studio in Paris.

To enter partnerships with high end audio manufacturers to promote analog music.

2 / 20

What is the business analyst role in the implementation stage of the lifecycle ADDIR.

The BAs role is to be aware of the external environment and make recommendations for the change.

The BAs role is to search for options, Identify and liaise with stakeholders, conduct gap analysis and define the requirements.

Work as a bridge between the business and the IT team.

Communicate change plan.

3 / 20

Which of the following are types of business knowledge? Choose FOUR.

Domain knowledge.

Communications.

Subject matter expert.

Influencing.

IT.

Business case development (cost and benefits).

Networking.

4 / 20

A company is reviewing its critical success factors and key performance indicators.

So far it has key performance indicators for the following:

* The time to deliver orders for products

* Consumer satisfaction with products.

* Wastage in product production.

* The qualifications of production employees

Which area of balanced business scorecard has NOT been considered?

Learning and growth.

Internal business process.

Customer.

Financial.

5 / 20

In which of the following business analysis areas does the traditional systems analyst role primarily operate?

Quantifying costs and benefits.

Specifying IT system requirements.

Defining the needs of the business.

Implementing business changes.

6 / 20

The Board of your company has been approached by another company, Rock Ltd to enter a joint venture. You have been assigned to the team working on this and the Sponsor has asked you to undertake some initial research to better understand Rock Ltd’s mission and values.
Which would be the BEST sources of information? Select the TWO that apply.

Their website.

Company reports.

Customer feedback on their website.

Customer feedback on industry websites

7 / 20

Which of the following is explicitly considered as a force in Porter’s five forces model?

Rivalry between suppliers.

Government legislation.

Internal business processes.

Bargaining power of buyers.

8 / 20

A restaurant wants to increase bookings by 10% this month. What is 10%?

Target

CSF

KPI

Requirement

9 / 20

What is the business analyst role in the alignment stage of the lifecycle ADDIR.

The BAs role is to be aware of the external environment and make recommendations for the change.

The BAs role is to search for options, Identify and liaise with stakeholders, conduct gap analysis and define the requirements.

work as a bridge between the business and the IT team.

communicate change plan.

11 / 20

Following her completion of a SWOT analysis, Cynthia has prepared a short summary for the Chief Executive of a Housing Association:
‘Due to the buoyant market for new homes, new development continues at pace.
This has resulted in an increase in the amount of social housing being built. The demand for homes is also driving up prices in the private rental sector, resulting in
more people seeking social housing. The current level of demand for social housing exceeds supply and this may get worse if government proposals to reduce the amount of social housing required within new developments are accepted.

However, we are in a position to respond to these challenges with a well trained and motivated workforce.’

Which of the following is NOT present in the SWOT analysis?

Opportunity.

Threat.

Weakness.

Strength.

12 / 20

What is the business analyst role in the design stage of the lifecycle ADDIR.

The BAs role is to be aware of the external environment and make recommendations for the change

The BAs role is to search for options, Identify and liaise with stakeholders, conduct gap analysis and define the requirements

work as a bridge between the business and the IT team

communicate change plan

13 / 20

Choose FOUR personal&behavioral skill that a Business Analyst should have.

Communication

SQL

Relationship building

Programming

influencing

Subject matter expert

team working

14 / 20

What is the business analyst role in the realisation stage of the lifecycle ADDIR.

The BAs role is to be aware of the external environment and make recommendations for the change.

The BAs role is to search for options, Identify and liaise with stakeholders, conduct gap analysis and define the requirements.

Identifies future improvement opportunities.

work as a bridge between the business and the IT team.

15 / 20

What is the business analyst role in the definition stage of the lifecycle ADDIR.

The BAs role is to be aware of the external environment and make recommendations for the change

The BAs role is to search for options, Identify and liaise with stakeholders, conduct gap analysis and define the requirements

Work as a bridge between the business and the IT team.

Communicate change plan.

16 / 20

Fast Parcels have been developing their Balanced Scorecard (BSC). This includes the Critical Success Factor (CSF), highly skilled & motivated delivery
drivers. A number of Key Performance Indicators (KPIs) have been identified to support this. These in turns have targets associated with them.

Which TWO of the following MIGHT be targets related to this Critical Success Factor?

The number of drivers who have advanced driving qualifications.

That 80% of drivers gain an advanced driving qualification within 6 months of joining.

The number of drivers who complete the staff survey each year.

That driver satisfaction is over 85% in the year staff survey.

17 / 20

John has been researching a competitor organisation. An introduction to its most recent company report reads:
‘Having been established in the market for 20 years we are now the leading supplier of Widgets to the building industry. Our aim is to become the most innovative company in this sector through increasing our investment in research and development. This we believe will ensure we retain our market share, profitability and dividend payments.
Which of the following is MOST LIKELY to be the company’s mission?

To be the leading supplier of Widgets.

To be at the forefront of Widget innovation.

To spend 5% of turnover on research and development.

To maintain market share, profitability and dividend payments.

18 / 20

Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?

SWOT analysis.

Resource audit.

Five-forces model.

Balanced business scorecard.

19 / 20

An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline’s Critical Success Factors (CSFs) –customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.

In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.

Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?

Monitor customer satisfaction.

Define customer satisfaction.

Agree performance objective.

Deliver customer service.

20 / 20

The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories?

Management Qualities.

Business Knowledge.

IT Skills.

Project Skills.

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